Privacy Policy & Frequently Asked Questions

Uniform Express will not disclose buyers’ information to any third party other than Cardsave or Paypal who administer your payments on our behalf. You can check the security of Paypal by visiting their site at www.paypal.co.uk or Cardsave, a dvision of Worldpay, at www.cardsave.net
Question: Can I have a different delivery address to billing address?
Answer:

At the present time, for security reasons, the delivery address will be the same as the billing address, but if you would like your order sent to a different address please call us.

Question: What happens if the clothes I've ordered don't fit?
Answer:

Pleae note that we provide a size guide on the website, and all customers should ideally look at this before making a purchase
Please return goods using the Returns Form which is sent with your delivery. The goods must be returned within 21 days by Recorded Delivery, in its original packaging and in a resaleable condition in accordance with the Returns Policy in the Terms and Conditions.

Question: What should I do if I have forgotten my password?
Answer:

Either send us an email at info@theworkclothinggroup.com with your contact details or give us a call and we will reallocate you a password.

Question: Who or what are Fristads?
Answer:

(for further information and copies of certificates please refer to www.fristads.com)

Since 1925
When John Magnuson founded Fristads in Sweden in 1925 he had one goal – to produce top-quality workwear. Fristads adhere to this today and have also added values such as function, comfort and design

Stocks
There are approximately one million garments in stock. This may seem a lot, but the aim is to deliver the goods quickly and efficiently. The total storage space including the new, high bay storage is 12,350 m2.

Distribution
Fristads is represented in most European countries. From the distribution centre in Borås Fristads deliver more than 3.5 million garments annually.

Sioen

Sion are a manufacturer of specialist work clothing. In particular, Sion manufactuer highly technical high visibility and waterproof workwear. Should you have specific bespoke requirements for PPE please contact us, as we are able to utilise the Sioen range to match your needs exactly.

Question: Why is the clothing at the top end of the quality scale?
Answer:

Fristads has ISO 9001 certification.
In everything Fristads does, it endeavours to create quality with regard to the products, manufacturing and business relationships.

Fristads has ISO 14001 certification.
Fristads works systematically to limit the company’s impact on the environment.

Oeko-Tex
The majority of Fristads' products are certified according to Oeko-Tex. Oeko-Tex is an international standard which guarantees that no substances used in the manufacturing of the different parts of the garments are hazardous or injurious to health. For more information, see Environmental certificates on www.fristads.com

Materials
There are different requirements placed on the properties of materials depending on the occupational group. By working closely with fabric manufacturers Fristads develop materials that correspond to the various requirements for, e.g., FAS®, CORD, AD, PR54 and FLAM.

Own design
Functional, comfortable and attractive garments are the result of precise development work. The basis lies in a long tradition, know-how and collaboration with users. The design department can also develop and adapt collections for companies with special requirements.

Achieving quality
It is impossible to take any short cuts if you want to achieve top quality. Many products may look alike, but on closer inspection there are big differences. Fristads’ founder John Magnuson had as a motto “Twice the wear is half the price”. This concept is still valid.

Question: What about product development and production?
Answer:

Product development
An important part of product development is to listen to those who use the clothes every day. Fristads “test people” make it possible to modify and improve products continually according to new requirements, which arise in everyday work.

Fristad’s production
Fristad has about 1400 dressmakers in its factories. Workwear trousers such as FAS-255K pass 25 people and go through 50 different phases before they are inspected and packed.

Lab tests
Abrasion resistance, tear and tensile strength, colour-fastness and shrinking are some of the tests that are carried out in the laboratories. Fristads continually check the materials using the same methods as IFP Research and other independent test institutes.

Question: Is the Colour on the screen exact?
Answer:

Please note that colours on the web page are a representation of the actual garment’s colour and therefore should you need an exact representation then contact The Work Clothing Group for swatches or discussion.

Question: Garment Care, is it important?
Answer:

Garments should be cleaned and looked after in accordance with the manufacturer’s label.

Question: What are Swedish Sizes?
Answer:

Swedish sizes are very different to other sizes and in fact they are more extensive and cater for a wider range of physical types. Please refer to the sizing table on the web site to compare UK sizes with Swedish. Your order will be placed using the Swedish method.

Question: What if I have a complaint?
Answer:

Please see Terms and Conditions and Returns Policy.
Any other query or complaint should be made to:

Uniform Express Registered Office 5 Haslemere Way, Banbury, OX16 5TY.
email: queries@uniformexpress.co.uk, call 01295 709774

Question: Can I have the clothing with logos and brands?
Answer:

TUniform Express is a company specializing in the design and supply of branded corporate workwear. If you wish to have your clothing customized to your own requirement then please contact The Work Clothing Group at the above address and contact points. Also, see www.uniformexpress.co.uk 

Uniform Express 
5 Haslemere Way 
Banbury
Oxfordshire
OX16 0JD

Tel: 01295 709774
Fax: 01295 701724

Email: sales@uniformexpress.co.uk